General Information:

1. General Information

Muxuni  (Business ID: [Y-2610740-4], address: [Kauppakatu39, 40100, Jyväskylä]) sells products to businesses and private individuals of legal age within the EU. These terms of delivery apply to orders placed in our online store and to the associated deliveries.

These terms of delivery are effective as of [01/08/2026]. We may unilaterally amend the terms of delivery from time to time; therefore, please review the terms each time you place an order in our online store.

2. Services

Muxuni offers, among other things, the following services:

• Individual Training

• Small Group Training

• Bronze, Silver and Gold coaching programmes

• Other coaching services advertised on the website.

The specific content, duration, price and any additional charges for each service are stated in the relevant service description or during the ordering process.

3. Prices and Payments

All prices are displayed in euros (€). Any applicable taxes and additional charges are disclosed during checkout in accordance with applicable rules.

Payment is made using the payment methods available on the website, including the Stripe payment service.

An order is considered received once the customer has completed the order and received an order confirmation or other confirmation of the service.

Any applicable travel surcharge is disclosed before payment. If the training location is more than 20 kilometres from the agreed starting point and a travel surcharge applies, the additional fee is €30. The surcharge’s applicability is indicated with the relevant service.

4. Individual Training Packages

Individual training can be purchased as single sessions or as packages containing multiple sessions.

Purchased sessions or credits are displayed in the customer’s account where this feature is supported.

Training sessions are personal and may not be transferred to another person without Muxuni’s prior consent.

Any validity period for training sessions is stated at the time of purchase. If no validity period has been specified, the customer should contact Muxuni to clarify the applicable conditions.

5. Small Group Training

The price and content of Small Group Training depend on the selected service and the number of participants.

The customer is responsible for ensuring that the participant information provided during booking is accurate.

Any applicable travel charges are disclosed before the order is confirmed.

6. Bronze, Silver and Gold Coaching Programmes

The content and prices of the coaching programmes are stated on the website.

The programmes may include the following number of training sessions per month:

• Bronze: 2 sessions per month.

• Silver: 4 sessions per month.

• Gold: 4 sessions per month, with longer sessions.

The exact programme content, session durations, fees and any additional conditions are determined by the information presented at the time of purchase.

If a programme is a recurring monthly subscription, any automatic renewal, billing interval and cancellation terms will be disclosed to the customer before purchase.

Customers can view their available bookings and training credits through their customer account, where this functionality is available.

7. Bookings and Attendance

Customers book training sessions through the booking system on the website.

Customers are responsible for providing accurate contact details and arriving at the agreed time.

If a customer arrives late, the scheduled end time will generally remain unchanged unless otherwise agreed.

Muxuni may contact the customer if clarification or changes to a booking are required.

8. Booking Cancellations and Rescheduling

Bookings must be cancelled or rescheduled at least 24 hours before the start of the session, unless different conditions are stated for the relevant service.

If a booking is cancelled in time and the applicable service conditions permit it, the session may be credited back to the customer’s account or the payment may be refunded in accordance with the applicable terms.

For cancellations made less than 24 hours before the session, a refund or credit may not be available, unless required by mandatory law or otherwise agreed.

Cancelling a booking does not necessarily result in an automatic refund. Any credit or refund will be handled in accordance with the applicable service conditions.

Nothing in this section limits any mandatory rights the customer may have under consumer protection law.

9. Consumer Right of Withdrawal

Online consumer contracts may be subject to a statutory 14-day right of withdrawal. Whether this right applies, and any applicable exceptions, depend on the nature of the contract and Finnish and EU consumer protection legislation.

If a customer requests that a service begin during the withdrawal period, additional legal requirements may apply. If the service is performed partly or fully during that period, the customer’s rights and any payment obligation may depend on applicable legislation and the consents obtained from the customer.

Withdrawal instructions and the necessary contact details will be provided in accordance with applicable legal requirements.

For questions about withdrawal, customers may contact info@muxuni.com.

These terms do not restrict any rights that consumers have under mandatory law.

10. Refunds

Refunds are handled in accordance with the conditions applicable to the service and the relevant legislation.

If a refund is approved, it will generally be made to the original payment method. Processing times may depend on the payment service provider and the customer’s bank.

If a booking has been cancelled but the payment has not been refunded automatically, the customer may contact Muxuni to clarify the matter.

11. Customer Account

Customers are responsible for keeping their login credentials secure and ensuring that they are not disclosed to unauthorised persons.

Customers must notify Muxuni if they suspect that their account has been accessed without authorisation.

Customers should keep their contact information up to date so that booking and order-related communications can be delivered correctly.

12. Health, Safety and Minors

Customers should participate in training with due regard to their health and physical ability.

Customers must inform the coach of any relevant limitations that may affect training safety.

Participation by minors and any required parental or guardian consent will be handled in accordance with applicable rules and the conditions of the relevant service.

13. Changes to Services

Muxuni may need to change a training session’s time, coach or method of delivery due to illness, weather conditions or other justified reasons.

In such circumstances, Muxuni will endeavour to notify the customer as soon as possible and arrange a replacement session or another appropriate solution.

14. Complaints and Customer Support

Customers may contact Muxuni with questions or complaints concerning a service or order.

Email: info@muxuni.com

Please include the relevant order or booking details so that the matter can be handled as efficiently as possible.

Consumers may also contact the Finnish Consumer Advisory Services if they need guidance regarding their consumer rights.

15. Processing of Personal Data

Muxuni processes customers’ personal data as described in its Privacy Statement.

Personal data may be processed for purposes such as managing bookings, processing payments, providing customer support and fulfilling legal obligations.

Further information about data protection practices is available in the separate Privacy Statement on the website.

16. Intellectual Property

The website’s content, texts, images, logos and coaching materials belong to Muxuni or their respective rights holders, unless otherwise stated.

Content may not be copied, published or used for commercial purposes without the rights holder’s permission, except where such use is permitted by law.

17. Liability

Muxuni endeavours to provide its services as agreed and with due care.

Muxuni is not liable for indirect damages or service interruptions to the extent that such limitations of liability are permitted by applicable law.

Nothing in these terms excludes or limits liability or consumer rights in a way that would be contrary to mandatory legislation.

18. Governing Law and Dispute Resolution

These terms are governed by Finnish law, unless mandatory consumer protection legislation provides otherwise.

Any disputes will first be addressed through discussions between the customer and Muxuni, with the aim of reaching an amicable resolution.

19. Changes to These Terms

Muxuni may update these terms when services or legislation change.

Unless mandatory law or a separate agreement provides otherwise, the terms in force at the time of purchase will generally apply to the customer’s order.

20. Contact Information

Muxuni

Email: info@muxuni.com

Website: https://muxuni.com